Complaints About Architects 

Making a Complaint
Under section 37 of the 
Architects Act 2002 (Qld) (the Act), a person who is aggrieved by an architect's professional conduct in carrying out architectural services in Queensland is able to make a complaint about the conduct to the Board of Architects of Queensland (BOAQ). 

For reference, the Act can be found here: www.legislation.qld.gov.au.

Queensland architects are also required to abide by the Board of Architects of Queensland Code of Practice (the Code) in delivering architectural services. A copy of the Code can be accessed here.

A complaint to the BOAQ about an architect must:

  1. be in writing;
  2. be in the approved form (Form 3 - Making a complaint about an Architect)
  3. clearly state the grounds for the complaint, with reference to the relevant sections of the Code; 
  4. attach supporting documentation and evidence relevant to the complaint;
  5. attach a copy of the client-architect agreement or other contractual agreement; and
  6. be submitted in one of the following ways:

Mailed to:     The Registrar
                      Board of Architects of Queensland
                      GPO Box 316
                      BRISBANE QLD 4001
 or

                            ​Emailed to:     registrar@boaq.qld.gov.au

BOAQ Complaint Handling Process
For details about how the BOAQ handles complaints please refer to the Information Sheet IS3: Making a Complaint about an Architect and the FC3: Process for Management of a Complaint about an Architect.