Complaints About Architects
Making a Complaint
Under section 37 of the Architects Act 2002 (Qld) (the Act), a person who is aggrieved by an architect's professional conduct in carrying out architectural services in Queensland is able to make a complaint about the conduct to the Board of Architects of Queensland (BOAQ).
For reference, the Act can be found here: www.legislation.qld.gov.au.
Queensland architects are also required to abide by the Board of Architects of Queensland Code of Practice (the Code) in delivering architectural services. A copy of the Code can be accessed here.
A complaint to the BOAQ about an architect must:
- be in writing;
- be in the approved form (Form 3 - Making a complaint about an Architect);
- clearly state the grounds for the complaint, with reference to the relevant sections of the Code;
- attach supporting documentation and evidence relevant to the complaint;
- attach a copy of the client-architect agreement or other contractual agreement; and
- be submitted in one of the following ways:
Mailed to: The Registrar
Emailed to: [email protected]
Board of Architects of Queensland
GPO Box 316
BRISBANE QLD 4001
BOAQ Complaint Handling Process
For details about how the BOAQ handles complaints please refer to the Information Sheet IS3: Making a Complaint about an Architect and the FC3: Process for Management of a Complaint about an Architect.